Overview
8x8 is a prominent provider of cloud-based communication and collaboration solutions, offering a comprehensive suite of services designed to meet the diverse needs of businesses. The company's products include voice, video, chat, contact center, and enterprise-class API solutions, all integrated into a single platform to enhance productivity and streamline operations.
Products
Product Options
8x8 X Series
- Features: Unified communications and contact center solution, combining voice, video, chat, and contact center capabilities.
- Benefits: Streamlines communication and collaboration across the organization, suitable for businesses of all sizes.
8x8 Contact Center
- Features: Omnichannel routing, workforce optimization, quality management, analytics, and reporting.
- Benefits: Enhances customer engagement and operational efficiency with advanced contact center features.
8x8 Video Meetings
- Features: HD video conferencing, screen sharing, team messaging, and integration with calendar apps.
- Benefits: Provides secure and reliable video conferencing, ideal for remote and hybrid work environments.
8x8 Voice for Microsoft Teams
- Features: Direct routing, global telephony, integrated call management within Microsoft Teams.
- Benefits: Enhances Microsoft Teams with robust voice capabilities, offering a seamless communication experience.
8x8 APIs and Embeddable Apps
- Features: Programmable voice, video, messaging, and SMS APIs for custom applications.
- Benefits: Allows businesses to integrate communication features into their own applications, providing flexibility and customization.
8x8's product suite is designed to meet the diverse communication needs of businesses, providing a unified platform that enhances productivity, supports remote work, and improves customer engagement.
8x8
8x8 targets a wide range of customers, from small and medium-sized businesses (SMBs) to large enterprises across various industries such as healthcare, retail, education, and finance. The company focuses on organizations looking for reliable, scalable, and cost-effective communication solutions to support remote and hybrid work environments.
8x8 distinguishes itself with a unified communications platform that provides end-to-end solutions for business communications. Key benefits include:
- Unified Platform: Combines voice, video, messaging, and contact center capabilities into one solution.
- Global Reach: Offers global coverage with local support, enabling seamless communication for international operations.
- Security and Reliability: Ensures high levels of security and reliability with comprehensive compliance and robust infrastructure.
- Integration: Seamless integration with popular business applications like Microsoft Teams, Salesforce, and Google Workspace.