Overview
Sprinklr is a premier provider of customer experience management (CXM) solutions, offering a unified platform that helps businesses manage customer interactions across various digital channels. Sprinklr’s robust platform integrates social media, marketing, advertising, customer care, and research, enabling organisations to deliver a seamless and personalised customer experience. The company’s mission is to help brands create human connections at scale by leveraging the power of AI and automation.
 
Products
 
Sprinklr Marketing
Features: Campaign planning, content management, social media publishing, and performance analytics.
Benefits: Streamlines marketing operations and enhances campaign effectiveness with centralized management and real-time insights.
Sprinklr Advertising
Features: Cross-channel ad management, audience targeting, budget optimization, and analytics.
Benefits: Improves advertising ROI by optimizing ad spend and targeting the right audiences with precision.
Sprinklr Customer Care
Features: Omnichannel customer support, AI-driven case management, automated workflows, and sentiment analysis.
Benefits: Enhances customer satisfaction and efficiency by providing personalized support across all digital channels.
Sprinklr Research
Features: Social listening, competitive benchmarking, trend analysis, and customer sentiment tracking.
Benefits: Provides actionable insights to inform strategic decisions and understand market dynamics and customer perceptions.
Sprinklr Social Engagement
Features: Real-time social media monitoring, engagement, and influencer management.
Benefits: Strengthens brand presence and customer relationships by effectively managing social media interactions.
 
Sprinklr’s product suite offers robust, scalable, and intelligent solutions designed to meet the diverse needs of modern businesses, enhancing customer engagement, improving operational efficiency, and driving business growth.